A recognized approach to continuous improvement

Maintaining or improving Skytrax rankings is the result of a constant collective commitment and the daily attention paid by all Groupe ADP teams to every aspect of the passenger experience: cleanliness of public areas, power outlets at seats, meeting the needs of families and people with disabilities, quality of signage, retail and dining options, deployment of new equipment at security checkpoints, etc.

But the strong performance in 2025-2026 is also linked to key achievements and initiatives that shaped 2025:

1/ Culture: our signature way to say hello and goodbye

Brought to life in departure lounges with exceptional designs, conceived as memorable and unique experiences of Parisian elegance, culture enables the airport to capitalize on the Parisian DNA of Paris-Charles de Gaulle. The Paris est une fête design in the international departure lounge of Terminal 1 is thus regarded as a global benchmark.

2/ 2027, toward a multi-modal platform

2027 promises to be a minor revolution for passenger experience at Paris-Charles de Gaulle, with the launch of the CDG Express in March 2027 and the project to rename all the terminals, launched in 2025. This major project will culminate in a major overhaul on March 16, 2027, simplifying the passenger journey by using a single number for each terminal and a single letter for each boarding gate.

3/ An industrial project for 2034

In 2025, Groupe ADP announced its proposal for a new economic regulation agreement for 2027–2034, with a record investment of €8.4 billion aimed at successfully transforming Paris airports and strengthening their competitiveness. The first phase of this industrial project aims to improve the passenger experience, to create more space at key points along the journey – for example, by providing more space and additional border control stations at Terminal 1 and Terminal 2E at Paris-Charles de Gaulle, as well as at Orly 4.

Renewable energy in Groupe ADP’s decarbonization strategy

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